Medical Billing Interview Preparation: Part 2

by the Career Services Department at Laurus College

More helpful tips to prepare you for your next interview in the Medical Billing & Coding field.

In “Part 2” of this 3-part series, we’re covering both soft-skill and hard-skill questions that may be asked during interviews. Please review the following questions and write down your answers ahead of time before your next interview:

SOFT SKILLS QUESTIONS

“Coding/Billing professionals have to adapt themselves to daily challenges. Tell me about a time you had to adapt…”

How do you communicate empathy with patients?

Tell me about a time you had a conversation with a patient who wasn’t paying their bills…

Tell me about a hostile patient collection case you were involved with…

When are you assertive with insurance companies?

Tell me about a time when you had to be analytical and research claims…

HARD SKILLS QUESTIONS

Do you have a medical billing certification?

Are you planning to get certified or are you in the process?

Do you have any area-specific certifications? HIPAA, ICD-9, Form 1500?

How long does it take for you to process one day’s worth of patient visits or claims?

DO YOU HAVE ANY QUESTIONS FOR ME?

At the end of most interviews, the interviewer will ask a final question, “Do you have any questions for me?”. I recommend being prepared with 3-5 of your own questions. Asking good questions will position you as very interested in the job.

Sample Questions:

– What are the biggest challenges at this position?
– What are the key things your best billers/coders have done at this position?
– What are some things an under performer has done?
– What is the selection process?
– Is there any question I should have asked but didn’t?
– If you were in my shoes and really wanted to communicate a strong interest in this position, would there be anything else I should do at this point that would improve my chances?

In the final part of this series, we’ll cover interview questions that pertain to specific duties and on-the-job situations that you may encounter as a Medical Billing and Coding professional.